Human Resources Policy
CBA Bank was the largest financial institution to sign the employers' 'People Come First' code of practice in the early 1990s. In doing so, it committed itself to the highest (0) in human resources practices such as the communication of company(19)....... to employees, the setting of individual training and personal (20).......plans, and the holding of regular performance (21)....... for all staff.
Like other organisations, CBA is replacing the traditional hierarchy with a flatter organisational structure which gives employees more broadly defined (22) .......within the company. The change is offering employees greater opportunities for work in cross-disciplinary project teams. As a result, interpersonal (23) ....... are extremely important.
The policy seems to be working. There is a great deal of goodwill among employees, who (24).......the fact that customer satisfaction is the organisation's chief aim. CBA claims to pursue this aim for its own (25)....... , rather than as a means of earning profits for shareholders.
An ability to relate to all kinds of people is the most important attribute CBA looks for in (26).......recruits. Graduates are (27)....... for a two-year period and exposed to all (28)....... of retail financial services. By the end of this training period, they will have taken their Institute of Banking examination and, if they have (29)....... their performance targets, they will have (30)....... a job at the bank.
'On the whole, we are not looking for people straight out of college,' says human resources manager Maiy Kemp. 'We would prefer that they had (31).......some experience of life and had taken a year out between school and college to travel or do some kind of work.'
The company has recently introduced a new policy on pay, and it is now (32).......to performance through bonus schemes, with the objective being to (33) ....... employees for their achievements and effort.
19 A designs B purposes C ends D objectives
20 A continuation B extension C development D advancement
21 A reviews B trials C revisions D judgements
22 A capacities B parts C roles D elements
23 A abilities B talents C assets D skills
24 A recommend B honour C respect D obey
25A sake B reason C behalf D cause
26 A expected B intended C potential D eventual
27 A taken on B written in C put on D drawn in
28 A fields B areas C regions D parts
29 A arrived B done C passed D met
30 A secured B reached C confirmed D fixed
31 A gained B won C earned D realised
32 A attached B linked C combined D joined
33 A return B reward C recompense D refund
《Human Resource Policy》，人力資源政策。主要是講的CBA銀行的人力資源政策，。先簡單介紹了這個銀行的管理結構，是扁平化的組織結構(flatter organizational structure)，而不是等級制公司(hierarchy)。總體原則是不招應屆的剛出校門的畢業生，而要有一定的生活經驗或者是工作經驗。
第19、20、21題，這幾空都是舉例說明前面提到的human resources practices。19空是說的將公司的發展目標傳達給員工。公司目標，用objective。purpose是指具體做某件事情的意圖。這里有必要區分一下objective和purpose，看英文解釋。
purpose: the reason you do something, and the thing you want to achieve when you do it
objective: something that you are working hard to achieve, especially in business or politics
第20題，個人培訓和發展計劃的制定。個人發展計劃，personal development plans，選C。
第21題，定期的表現回顧。用review。hold在這個句子里是舉行的意思。the holding of regular performance review，定期舉行員工的表現回顧。
第22題，說扁平化的組織結構可以給員工更加定義廣泛的角色。broadly defined roles,選C。
第23題，人際交往技巧是很重要的。interpersonal skills,是地道的說法。參見一個例句：you will need good interpersonal skills.
第24題，這一句的意思很好理解，是說員工們越來越看重或者說是承認一個事實：顧客的滿意是組織的主要目標。recommend是推薦、建議，后面不接the fact(事實)，honour是敬重，obey是遵守，這里應該選擇respect。respect這里是重視或者接受的意思，看英英詞典上的解釋：to accept that something which is established or formally agreed is right or important and not to attempt to change it or harm it。所以這一空應該選擇respect the fact，表示接受這個事實。
第25題，CBA銀行追求這個目的是為著自己的利益，而不是為股東掙利潤的工具。for the sake of something 或for something's sake：for the purpose of; in the interest of; in order to achieve or preserve 為了…目的;為了…的利益;為了。。。固定用法，選A。
第26題，尋找潛在的新成員。地道的詞是potential，比如potential recruits, potential staff, potential candidates.
第27題，考察的是短語take on的一個用法，雇傭：If you take someone on, you employ them to do a job.;write in：to write a letter to a newspaper, television company or other organization, to state an opinion or ask something以群眾來信的形式表達的意見。
第29題，完成目標，met the targets。
第30題，完成了目標就可以得到工作。secure：to get possession of; acquire:
第31題，招的人已經具有了一定的生活經驗。gain：to obtain something that is useful, that gives you an advantage, or that is in some way positive, especially over a period of time
eg: After you've gained some experience teaching abroad you can come home and get a job.
第33題，reward sb.獎勵某人。reward employees for their achievements and effort，因為功勞而獎勵員工。